Your AI
department.
On retainer.
Two halves. The roadmap: AI, IT and ops planned from the diagnostic, run every month, re-aligned every quarter. And the everyday: your team's questions answered as they come up, AI rolled out and taught until it sticks, the laptop that died, the "can I paste this in?" at 9:12. One person to call for all of it.
AI first. IT and ops underneath.
Every module runs on it. Nothing is ordered without you.
For organizations that want AI to actually work,
and someone to call when it doesn't.
One plan.
Everything on it.
The diagnostic finds where AI earns its place and where the foundations need work. The retainer turns that into one living roadmap: AI, modules, security and tools in four lanes, re-aligned every quarter with you in the room.
Voice Memory live. Backups tested.
212 meetings captured. Restore in four minutes.
Teams recap, not Otter.
One tool, rules written, three apps retired.
Intake agent. Receipts on cards.
Human review on. Cards shipped week two.
Time Tracking, then Invoicing.
Hours first so the invoices draft themselves.
The plan.
And the person.
A roadmap without someone to call is a document. Someone to call without a roadmap is a helpdesk. The retainer is both, and most of the value is in how they feed each other.
What we do before you ask.
Modules sequenced, agents built, security decided, tools picked and retired, re-aligned with you on a schedule.
- Monthly AI and tech recommendations in plain English
- Daily checks: backups ran, MFA holds, nothing drifted
- Quarterly posture report for the insurer and the board
What we do when you do ask.
A channel in your Slack or Teams, answered by a person who knows your tools and your rules. AI questions, IT questions, "is this email real", "my laptop died", "which tool should I use for this".
- Response times by tier: best effort, next day, same day, immediate
- Emergency incidents handled, on-site when it's that kind of day
- Every repeat question becomes a rule, a template or a training session
If it has a plug,
a login or a login problem.36+things, and counting
This is the part people underestimate. A fractional department isn't a roadmap with a phone number attached. It's everything an in-house AI, IT and ops team would do, available to a team that doesn't have one. Here's the list, by category. Each one is something your team can simply ask for.
AI
Rolled out, taught, kept honestCopilot or Gemini grounded in your files, with your permissions.
Intake, follow-up, drafting, triage. One job each, a human in the loop.
What it may see, say and keep. Approved tools named, stray ones retired.
Working sessions on your documents, a champion per team, monthly office hours.
"Can I paste this in?" "Why did it say that?" "Which tool for this?" Same day.
What changed, what's worth switching on, what to ignore. Plain English.
Hardware & devices
Every laptop and phone, knownArrives pre-configured, enrolled and ready. Accounts live the night before.
Real-time help for anything on a screen. The loaner when yours dies.
In person when it's that kind of day. Included on Growth and Full.
Every device, licence and login tracked from purchase to retirement.
Replace on a schedule, not on a crisis. Average saving CAD 1,200 per device.
Which laptop, which phone plan, which printer. Decided, not debated.
Software & cloud
Set up properly, not just licensedSecurely, with the permissions that were supposed to be there.
A separate copy of everything, restored and timed every quarter.
Devices and software kept current before the exploit, not after.
Set up, configure and move. The old one retired properly.
Renewals, seat counts, contracts and the vendor who stopped replying.
One login, MFA everywhere, access by role, exits closed the same day.
Automation & workflows
Fewer hand-offs that depend on memoryThe copy-paste between two tools that someone does every Friday.
Meetings feed hours, hours feed invoices, signatures create projects.
Expenses, time off, purchases. Routed to the right person, not an inbox.
Statements, licences, insurance: one current version, searchable, owned.
The renewal due in 30 days, the backup that didn't run, the agent that handed off.
The 36% of seats nobody logs into. Found, cancelled, reclaimed.
Reporting & compliance
The numbers you trust, the proof you needEight numbers on a Monday, from the systems, not a spreadsheet.
Quarterly goals your team actually sees and updates.
The five basics, dated and documented. The questionnaire answered from the report.
Written, tested, and known by more than one person.
PIPEDA, BC and Alberta PIPA, Quebec Law 25 as the floor, not the ceiling.
For the insurer, the board and the enterprise client's questionnaire.
People & training
From day one to the last dayAccounts, laptop, paperwork and a planned first week, ready the night before.
Access removed, devices wiped or returned, knowledge captured before they go.
On real work, not demos. Recorded, so the next hire gets it too.
Your real scenarios, a monthly simulated phish, click rates by team.
A portal for the questions that repeat, so the channel gets quieter.
Access, tools and off-boarding for the people who aren't employees.
If it's about AI, a computer, a tool, a vendor, a process or a person starting Monday, it's in scope. Ask.
A channel,
not a ticket queue.
Your team posts the question where they already work. We answer in plain English, fix what needs fixing, and quietly turn the pattern into something that doesn't come back. Nobody has to decide whether their question is "IT enough" to ask.
Switched on is step one.
Used is the job.
Most AI rollouts stop at the licence. Ours keep going until the team actually works differently, then keep teaching as the tools change.
Rules first
One page everyone reads: what AI may see, say and keep. Approved tools named, stray ones retired.
Three real workflows
Proposal drafts, pre-call briefs, inbox triage. Built on your documents, not a demo deck.
Training that sticks
Working sessions on real work, a champion per team, and office hours every month for the "how do I" questions.
Measure by team
Who's using what, where it saves time, where it's been quietly abandoned. Reviewed at 30, 60 and 90 days.
Keep teaching
The tools change monthly. A short note on what's new and worth switching on, and a session when it's a big one.
We run all of them.
In the right order.
Each module fixes one thing for a fixed price. The retainer owns the sequence, the hand-offs between them and the upkeep after. Hours first so invoices draft themselves. Backups before anything holds your memory. Guardrails before any agent speaks for you.
as they ship
The new security
questions, answered.
Which AI tools may see your data. Whether a notetaker bot belongs in client calls. What happens to the only copy when a laptop walks. What the insurer wants proof of this year. We navigate it, write it down in a page everyone reads, and keep it current as the tools change.
Which tools.
Decided.
Every tool in your organization gets one of four states: activate, optimize, migrate, or good to go. New ones are scored on security, product quality and AI readiness before anyone signs up. The stray ones get retired. One stack, defended.
Illustrative scores. The GoodOps tool directory rates every tool we support on the same three.
What shows up
without asking.
Proactive by design. Emergency support when it's needed anyway.
Built, watched, measured.
Each agent has one job, a human in the loop, and a monthly number. If it stops earning its place, it's retired.
What to switch on. What to ignore.
The AI and tool landscape changes monthly. One page, in plain English, on what matters for your organization.
Answers when your team asks.
AI, IT or "I don't know who to ask". A channel in your Slack or Teams, a human who knows your tools, and every repeat question turned into a rule or a session.
Four tiers.
Pick the shape, not the ceiling.
Every tier includes the roadmap, AI agents managed, monthly recommendations, a password manager and MFA set-up, and eligibility for every module. Move up or down as the business changes.
| Starter$495 / month | Smart$995 / month | Growth$2,295 / month | Full$24,000 / month | |
|---|---|---|---|---|
| Monthly price | $495 | $995 | $2,295 | $24,000 |
| Hours included | 1 hour | 5 hours | 20 hours | 150 hours |
| Price per extra hour | $250 | $200 | $150 | $125 |
| Ask-us-anything channel | Slack or Teams channel | Channel + phone | Embedded in your team | |
| Response time | Best effort | Next day | Same day | Immediate |
| AI training & office hours | Quarterly | Monthly office hours | Weekly office hours | On call, plus training |
| AI agents built and managed | $100 each | 2 included | 6 included | Unlimited |
| Human review before AI output leaves | Always | Always | Always | Always |
| Human-in-the-loop AI reviews | None | 2 / month | 5 / month | 50 / month |
| Roadmap re-align | Not included | Semi-annual | Quarterly | Monthly |
| Monthly AI + tech recommendations | Yes | Yes | Yes | Yes |
| Emergency incidents | 0 | 1 | 3 | Unlimited |
| In-office visits | $250 / trip | $200 / trip | 1 / week included | Unlimited |
| Acts as your internal CxO | No | No | Yes | Yes |
| Set-up fee | $750 | $750 | $2,000 | $15,000 |
| Modules | All modules eligible | All modules eligible | All modules eligible | All modules eligible |
| Talk about Starter | Talk about Smart | Talk about Growth | Talk about Full |
You own everything.
The prompts, the agents, the rules, the templates, the data and the accounts. Everything is set up in your tenant, in your name. Leave any time and take all of it; nothing GoodOps builds is a reason to stay.
Prices in CAD, per month, plus tax. Set-up fee is one-time. Emergency on-site visits, vendor management, website health checks and competitor reports are included on higher tiers and available as add-ons on lower ones. Full is for organizations that want GoodOps as their entire AI, IT and operations department.
When something's wrong: say so in the channel. We fix it within your tier's response time, log what happened, and the monthly review covers what changed so it doesn't happen twice. Nothing AI-written leaves the building without a person seeing it first, on every tier.
Before you
say yes.
The things owners ask us on the first call.
We've tried ChatGPT. Why isn't it working?
Because a chat window isn't a system. AI earns its place when it's connected to your files, your tools and your rules, and when someone owns it after the demo. That's what the retainer is: the connecting, the rules and the owning.
What does "AI agents built and managed" mean?
An agent is AI with one job: reply to intake forms, draft the follow-up after a call, triage the shared inbox, chase an invoice. We build it, give it rules, put a human in the loop, measure it monthly, and retire it if it stops earning its place.
Where does the diagnostic fit?
Before anything, ideally. The AI & Operations Diagnostic shows where AI will actually earn its place and where the foundations need work first. The roadmap starts there; the modules are its fixed-price pieces.
Is it just the roadmap, or do you answer day-to-day questions too?
Both. The roadmap is the proactive half. The reactive half is a channel in your Slack or Teams where anyone on your team can ask anything: AI, IT, "is this email real", "my laptop died". Response times go by tier. Every repeat question becomes a rule, a template or a training session, so the channel gets quieter over time.
Retainer or module?
A module fixes one specific problem for a fixed price in a few weeks. The retainer owns the roadmap: the sequence, the agents, the guardrails, security, devices, vendors, training. Modules run on the retainer once they're live.
Which tier do most organizations pick?
Smart: someone to call, two agents looked after, a roadmap re-aligned twice a year. Growth when there's a lot to fix and same-day matters. Starter is a light safety net around the diagnostic and modules. Month to month after set-up.
AI that
shows up
on a Tuesday.
Book a 30-minute call. We'll sketch your first roadmap, work out which tier fits, and whether the diagnostic should come before anything else.
Book a 30-minute callMonth to month after set-up.
We'd rather earn the renewal.